html {
  font-size: 100%;
  overflow-y: scroll;
  -webkit-text-size-adjust: 100%;
  -ms-text-size-adjust: 100%;
}
body {
  margin: 0;
  font-size: 14px;
  line-height: 1.231;
  padding: 0;
  background-color: #e8f4f8;
}
body,
input,
select,
textarea {
  font-family: "Helvetica Neue", sans-serif;
  color: #000;
}
b,
strong {
  font-weight: bold;
}
blockquote {
  margin: 1em 40px;
}
hr {
  display: block;
  height: 1px;
  border: 0;
  border-top: 1px solid #ccc;
  margin: 1em 0;
  padding: 0;
}
small {
  font-size: 85%;
}
ul,
ol {
  margin: 1em 0;
  padding: 0 0 0 30px;
}
img {
  border: 0;
  vertical-align: middle;
}
form {
  margin: 0;
}
fieldset {
  border: 0;
  margin: 0;
  padding: 0;
}
label {
  cursor: pointer;
}
input,
select,
textarea {
  font-size: 100%;
  margin: 0;
  vertical-align: baseline;
  *vertical-align: middle;
}
input {
  line-height: normal;
  *overflow: visible;
}
table input {
  *overflow: auto;
}
input[type="button"],
input[type="reset"],
input[type="submit"] {
  cursor: pointer;
  -webkit-appearance: button;
}
input[type="checkbox"],
input[type="radio"] {
  box-sizing: border-box;
}
textarea {
  overflow: auto;
  vertical-align: top;
  resize: vertical;
}
table {
  border-collapse: collapse;
  border-spacing: 0;
}
th,
td {
  vertical-align: top;
}
th {
  text-align: left;
  font-weight: normal;
}
h1,
h2,
h3,
h4,
h5,
h6,
form,
fieldset {
  margin: 0;
  padding: 0;
}
/* Typography */
a, .link {
  color: #0072bc;
  text-decoration: none;
  display: inline;
  margin-bottom: 1px;
}
a:hover, .link:hover {
  border-bottom: 1px dotted #0072bc;
  margin-bottom: 0;
  cursor: pointer;
}
h1 {
  color: #00AEEF;
  font-weight: normal;
  font-size: 20px;
}
h3 {
  font-size: 16px;
}
h2, .subject {
  font-size: 16px;
  color: black;
}
/* Helpers */
.centered {
  text-align: center;
}
.clear {
  clear: both;
  height: 1px;
  visibility: none;
}
.hidden {
  display: none;
}
.faded {
  color: #666;
}
/* Pagination */
#pagination {
  border: 0;
  margin: 0 0 40px 0;
  padding: 0;
}
#pagination li {
  border: 0;
  margin: 0;
  padding: 0;
  font-size: 11px;
  list-style: none;
  display: inline;
}
#pagination li a {
  margin-right: 2px;
  display: block;
  float: left;
  padding: 3px 6px;
  text-decoration: none;
}
#pagination li a:hover {
  color: #ff0084;
}
#pagination .previousOff,
#pagination .nextOff {
  color: #666;
  display: block;
  float: left;
  font-weight: bold;
  padding: 3px 4px;
}
#pagination .next a,
#pagination .previous a {
  font-weight: bold;
}
#pagination .active {
  color: #000;
  font-weight: bold;
  margin-right: 2px;
  display: block;
  float: left;
  padding: 3px 6px;
  text-decoration: none;
}
/* Alerts & Notices */
#msg_notice {
  margin: 0;
  padding: 5px 10px 5px 36px;
  height: 16px;
  line-height: 16px;
  margin-bottom: 10px;
  border: 1px solid #0a0;
  background: url('../images/icons/ok.png') 10px 50% no-repeat #e0ffe0;
}
#msg_warning, .warning-banner {
  margin: 0;
  padding: 5px 10px 5px 36px;
  height: 16px;
  line-height: 16px;
  margin-bottom: 10px;
  border: 1px solid #f26522;
  background: url('../images/icons/alert.png') 10px 50% no-repeat #ffffdd;
}
#msg_error {
  margin: 0;
  padding: 5px 10px 5px 36px;
  height: 16px;
  line-height: 16px;
  margin-bottom: 10px;
  border: 1px solid #a00;
  background: url('../images/icons/error.png') 10px 50% no-repeat #fff0f0;
}
#msg_info {
  margin: 0;
  padding: 5px;
  margin-bottom: 10px;
  color: #3a87ad;
  border: 1px solid #bce8f1;
  background-color: #d9edf7;
}
.warning {
  background: #ffc;
  font-style: italic;
}
.warning strong {
  text-transform: uppercase;
  color: #a00;
  font-style: normal;
}
.error {
  color: #f00;
}
.error input {
  border: 1px solid #f00;
}
.button,
.button:visited {
  background: #222;
  border: none;
  display: inline-block;
  font-size: 16px;
  padding: 4px 16px 4px 16px;
  max-width: 220px;
  text-align: center;
  color: #fff;
  text-decoration: none;
  border-radius: 5px;
  -moz-border-radius: 5px;
  -webkit-border-radius: 5px;
  box-shadow: 0 1px 3px rgba(0, 0, 0, 0.5);
  -moz-box-shadow: 0 1px 3px rgba(0, 0, 0, 0.5);
  -webkit-box-shadow: 0 1px 3px rgba(0, 0, 0, 0.5);
  text-shadow: 0 -1px 1px rgba(0, 0, 0, 0.25);
  border-bottom: 1px solid rgba(0, 0, 0, 0.25);
  position: relative;
  cursor: pointer;
  font-family: helvetica, arial, sans-serif;
}
.button:hover {
  background-color: #111;
  color: #fff;
}
.button:active {
  top: 1px;
  box-shadow: none;
  -moz-box-shadow: none;
  -webkit-box-shadow: none;
}
.button,
.button:visited,
.green.button,
.green.button:visited {
  background-color: #91bd09;
}
.green.button:hover {
  background-color: #749a02;
}
.blue.button,
.blue.button:visited {
  background-color: #00AEEF;
}
.blue.button:hover {
  background-color: #0299d2;
}
#container {
  background: #fff;
  width: 840px;
  margin: 0 auto;
  box-shadow: 0 0 6px rgba(0, 0, 0, 0.5);
  -moz-box-shadow: 0 0 6px rgba(0, 0, 0, 0.5);
  -webkit-box-shadow: 0 0 6px rgba(0, 0, 0, 0.5);
}
#header {
  position: relative;
  height: 71px;
  padding: 0 20px;
}
#logo {
  height: 100%;
}
#header #logo img {
  max-height: 65px;
  max-width: 380px;
  width: auto;
  height: auto;
  vertical-align: middle;
}
.valign-helper {
  height: 100%;
  display: inline-block;
  vertical-align: middle;
}
#header p {
  width: 400px;
  margin: 0;
  padding: 10px 0 0;
}
#nav {
  margin: 0 20px;
  padding: 2px 10px;
  height: 20px;
  background: url('../images/nav_bg.png') top left repeat-x;
  border-top: 1px solid #aaa;
  box-shadow: 0 3px 2px rgba(0, 0, 0, 0.4);
  -moz-box-shadow: 0 3px 2px rgba(0, 0, 0, 0.4);
  -webkit-box-shadow: 0 3px 2px rgba(0, 0, 0, 0.4);
  white-space: nowrap;
}
#nav li {
  margin: 0;
  padding: 0;
  list-style: none;
  display: inline;
}
#nav li a {
  display: inline-block;
  width: auto;
  height: 20px;
  line-height: 20px;
  text-align: center;
  padding: 0 10px 0 32px;
  margin-left: 10px;
  color: #333;
  border-radius: 20px;
  -webkit-border-radius: 20px;
  -moz-border-radius: 20px;
  background-position: 10px 50%;
  background-repeat: no-repeat;
}
.rtl #nav li a {
  background-position: right center;
  background-position: calc(100% - 10px) center;
  padding-left: 10px;
  padding-right: 32px;
  margin-right: 10px;
  margin-left: 0;
}
#nav li a.active,
#nav li a:hover {
  background-color: #dbefff;
  color: #000;
}
#nav li a:hover {
  background-color: #ededed;
  color: #0054a6;
}
#nav li a.home {
  background-image: url('../images/icons/home.png');
}
#nav li a.kb {
  background-image: url('../images/icons/kb.png');
}
#nav li a.new {
  background-image: url('../images/icons/new.png');
}
#nav li a.status {
  background-image: url('../images/icons/status.png');
}
#nav li a.tickets {
  background-image: url('../images/icons/tix.png');
}
#content {
  padding: 20px 0;
  margin: 0 20px;
  height: auto !important;
  height: 350px;
  min-height: 350px;
}
#footer {
  text-align: center;
  font-size: 11px;
  color: #333;
}
#footer a {
  color: #333;
}
#footer p {
  margin: 10px 0 0 0;
}
#footer #poweredBy {
  display: block;
  width: 126px;
  height: 23px;
  outline: none;
  text-indent: -9999px;
  margin: 0 auto;
  background-size: auto 20px;
}
.front-page-button {
}
.main-content {
  width: 565px;
}
#landing_page #new_ticket {
  margin-top: 40px;
  background: url('../images/new_ticket_icon.png') top left no-repeat;
}
#landing_page #new_ticket,
#landing_page #check_status {
  width: 295px;
  padding-left: 75px;
}
#landing_page #check_status {
  margin-top: 40px;
  background: url('../images/check_status_icon.png') top left no-repeat;
}
#landing_page h1, #landing_page h2, #landing_page h3 {
  margin-bottom: 10px;
}
#faq {
  clear: both;
  margin: 0;
  padding: 5px;
}
#faq ol {
  font-size: 15px;
  margin-left: 0;
  padding-left: 0;
  border-top: 1px solid #ddd;
}
#faq ol li {
  list-style: none;
  margin: 0;
  padding: 0;
  color: #999;
}
#faq ol li a {
  display: block;
  padding: 5px 0;
  height: auto !important;
  overflow: hidden;
  margin: 0;
  border-bottom: 1px solid #ddd;
  line-height: 16px;
  padding-left: 24px;
  background: url('../images/icons/page.png') 0 50% no-repeat;
}
#faq ol li a:hover {
  background-color: #e9f5ff;
}
#faq .article-meta {
  padding: 5px;
  background: #fafafa;
}
#kb {
  margin: 2px 0;
  padding: 5px;
  overflow: hidden;
}
#kb > li {
  padding: 10px;
  height: auto !important;
  overflow: hidden;
  margin: 0;
  background: url(../images/kb_category_bg.png) bottom left repeat-x;
  border-bottom: 1px solid #ddd;
  display: block;
}
#kb > li h4 span {
  color: #666;
}
#kb > li h4 a {
  font-size: 14px;
}
#kb > li > i {
  display: block;
  width: 32px;
  height: 32px;
  float: left;
  margin-right: 6px;
  background: url(../images/kb_large_folder.png) top left no-repeat;
}
.featured-category {
  margin-top: 10px;
  width: 49.7%;
  display: inline-block;
  box-sizing: border-box;
  vertical-align: top;
}
.category-name {
  display: inline-block;
  font-weight: 400;
  font-size: 120%;
}
.featured-category i {
  color: rgba(0,174,239, 0.8);
  text-shadow: 1px 1px 1px rgba(0, 0, 0, 0.1);
  display: inline-block;
  vertical-align: middle;
}
.article-headline {
  margin-left: 34px;
}
.rtl .article-headline {
  margin-left: 0;
  margin-right: 34px;
}
.article-teaser {
  font-size: 90%;
  line-height: 1.5em;
  height: 3em;
  overflow: hidden;
}
.article-title {
  font-weight: 500;
}
.faq-content .article-title {
  font-size: 17pt;
  margin-top: 15px;
}
#kb-search {
  padding: 10px 0;
  overflow: hidden;
}
#kb-search div {
  clear: both;
  overflow: hidden;
  padding-top: 5px;
}
#kb-search #query {
  margin: 0;
  display: inline-block;
  float: left;
  width: 200px;
  margin-right: 5px;
}
#kb-search #cid {
  margin: 0;
  display: inline-block;
  float: left;
  width: 200px;
  margin-right: 5px;
  position: relative;
  top: 2px;
}
#kb-search #topic-id {
  margin: 0;
  display: inline-block;
  float: left;
  width: 410px;
}
#kb-search #searchSubmit {
  margin: 0;
  display: inline-block;
  float: left;
  position: relative;
  top: 2px;
}
#kb-search #breadcrumbs {
  color: #333;
  margin-bottom: 15px;
}
#kb-search #breadcrumbs #breadcrumbs a {
  color: #555;
}
#ticketForm div.clear,
#clientLogin div.clear {
  clear: both;
  padding: 3px 0;
  overflow: hidden;
}
#ticketForm div label,
#clientLogin div label {
  display: block;
}
label.required, span.required {
  font-weight: bold;
}
#ticketForm div label.required,
#clientLogin div label.required {
  text-align: left;
}
#ticketForm div input,
#clientLogin div input,
#ticketForm div textarea,
#clientLogin div textarea {
  width: auto;
  border: 1px solid #aaa;
  background: #fff;
  display: block;
}
#ticketForm div input[type=file],
#clientLogin div input[type=file] {
  border: 0;
}
#ticketForm div select,
#clientLogin div select {
  display: block;
  float: left;
}
#ticketForm div div.captchaRow,
#clientLogin div div.captchaRow {
  line-height: 31px;
}
#ticketForm div div.captchaRow input,
#clientLogin div div.captchaRow input {
  position: relative;
  top: 6px;
}
#ticketForm > table {
  table-layout: fixed;
}
#ticketForm > table td {
  width: 160px;
}
#ticketForm > table td + td {
  width: auto;
}
#ticketForm td textarea,
#clientLogin td textarea,
#ticketForm div textarea,
#clientLogin div textarea {
  width: 600px;
}
#ticketForm td em,
#clientLogin td em,
#ticketForm div em,
#clientLogin div em {
  color: #777;
}
#ticketForm td .captcha,
#clientLogin td .captcha,
#ticketForm div .captcha,
#clientLogin div .captcha {
  width: 88px;
  height: 31px;
  background: #000;
  display: block;
  float: left;
  margin-right: 20px;
}
#ticketForm td label.inline,
#clientLogin td label.inline,
#ticketForm div label.inline,
#clientLogin div label.inline {
  width: auto;
  padding: 0 10px;
}
#ticketForm div.error input,
#clientLogin div.error input {
  border: 1px solid #a00;
}
#ticketForm div.error label,
#clientLogin div.error label {
  color: #a00;
}
#ticketTable th {
  padding-left: 3px;
  font-weight: normal;
  text-align: left;
}
#ticketTable th.required,
#ticketTable td.required {
  font-weight: bold;
  text-align: left;
}
#clientLogin {
  display: block;
  margin-top: 20px;
  padding: 20px;
  border: 1px solid #ccc;
  border-radius: 5px;
  box-shadow: inset 0 1px 2px rgba(0,0,0,0.3);
  background: url('../images/lock.png?1319655200') 95% 50% no-repeat #f6f6f6;
}
.rtl #clientLogin {
  background-position: 5% 50%;
}
#clientLogin .instructions {
  display: table-cell;
  padding-left: 2em;
  padding-right: 90px;
}
.rtl #clientLogin .instructions {
  padding-left: 0;
  padding-right: 0;
  padding-right: 2em;
  padding-left: 90px;
}
#clientLogin p {
  clear: both;
}
#clientLogin strong {
  font-size: 11px;
  color: #d00;
  display: block;
}
#clientLogin #email,
#clientLogin #ticketno {
  margin-right: 0;
}
#clientLogin input[type=text],
#clientLogin input[type=password] {
  padding: 5px;
  border-radius: 4px;
  margin-bottom: 15px;
}
#clientLogin input[type=submit] {
  padding: 3px 10px;
  border-radius: 4px;
}
#reply {
  margin-top: 5px;
  padding: 10px;
  background: #f9f9f9;
  border: 1px solid #ccc;
}
#reply h2 {
  margin-bottom: 10px;
  padding-bottom: 5px;
  border-bottom: 2px dotted rgba(0,0,0,0.1);
}
#reply > table {
  width: auto;
}
#reply table td {
  vertical-align: top;
}
#reply textarea {
  width: 628px !important;
}
#reply input[type=text],
#reply #response_options textarea {
  border: 1px solid #aaa;
  background: #fff;
}
/* Ticket icons */
.Icon {
  width: auto;
  padding-left: 20px;
  background-position: top left;
  background-repeat: no-repeat;
  color: #006699;
  text-decoration: none;
}
.Icon.Ticket {
  background-image: url('../images/icons/ticket.gif');
}
.Icon.webTicket {
  background-image: url('../images/icons/ticket_source_web.gif');
}
.Icon.emailTicket {
  background-image: url('../images/icons/ticket_source_email.gif');
}
.Icon.phoneTicket {
  background-image: url('../images/icons/ticket_source_phone.gif');
}
.Icon.otherTicket, .Icon.apiTicket {
  background-image: url('../images/icons/ticket_source_other.gif');
}
.Icon.attachment {
  background-image: url('../images/icons/attachment.gif');
}
.Icon.file {
  background-image: url('../images/icons/attachment.gif');
}
.Icon.refresh {
  background-image: url('../images/icons/refresh.gif');
}
.Icon.thread {
  font-weight: bold;
  font-size: 1em;
  background-image: url('../images/icons/thread.gif?1319556657');
}
#ticketTable {
  border: 1px solid #aaa;
  border-left: none;
  border-bottom: none;
}
#ticketTable caption {
  padding: 5px;
  text-align: left;
  color: #000;
  background: #ddd;
  border: 1px solid #aaa;
  border-bottom: none;
  font-weight: bold;
}
#ticketTable th {
  height: 24px;
  line-height: 24px;
  background: #e1f2ff;
  border: 1px solid #aaa;
  border-right: none;
  border-top: none;
  padding: 0 5px;
}
#ticketTable th a {
  color: #000;
}
#ticketTable td {
  padding: 3px 5px;
  border: 1px solid #aaa;
  border-right: none;
  border-top: none;
}
#ticketTable tr.alt td {
  background: #f9f9f9;
}
i.refresh {
  color: #0a0;
  font-size: 80%;
  vertical-align: middle;
}
.states small {
  font-size: 70%;
}
.active.state {
  font-weight: bold;
}
.search.well {
  padding: 10px;
  background-color: rgba(0,0,0,0.05);
  margin-bottom: 10px;
  margin-top: -15px;
}
.infoTable {
  background: #F4FAFF;
}
.infoTable th {
  text-align: left;
  padding: 3px 8px;
}
.action-button {
  -webkit-border-radius: 3px;
  -moz-border-radius: 3px;
  border-radius: 3px;
  -webkit-background-clip: padding-box;
  -moz-background-clip: padding;
  background-clip: padding-box;
  color: #777 !important;
  display: inline-block;
  border: 1px solid #aaa;
  cursor: pointer;
  font-size: 11px;
  overflow: hidden;
  background-color: #dddddd;
  background-image: -webkit-gradient(linear, left top, left bottom, color-stop(0%, #efefef), color-stop(100% #dddddd));
  background-image: -webkit-linear-gradient(top, #efefef 0%, #dddddd 100%);
  background-image: -moz-linear-gradient(top, #efefef 0%, #dddddd 100%);
  background-image: -ms-linear-gradient(top, #efefef 0%, #dddddd 100%);
  background-image: -o-linear-gradient(top, #efefef 0%, #dddddd 100%);
  background-image: linear-gradient(top, #efefef 0%, #dddddd 100%);
  padding: 0 5px;
  text-decoration: none;
  line-height: 18px;
  margin-left: 5px;
}
.action-button span,
.action-button a {
  color: #777 !important;
  display: inline-block;
  float: left;
}
.action-button a {
  color: #777;
  text-decoration: none;
}
table.padded tr > td,
table.padded tr > th {
  height: 20px;
  padding-bottom: 5px;
}
.external-auth + .external-auth {
  margin-top: 4px;
}
a.external-sign-in {
  text-decoration: none;
}
.external-auth-box {
  vertical-align: middle;
  border-radius: 4px;
  border: 1px solid #777;
}
.external-auth-icon {
  display: inline-block;
  color: #333;
  width: 30px;
  padding: 5px 10px;
  border-right: 1px solid #ddd;
}
.external-auth-name {
  color: #333;
  width: 100px;
  padding: 5px 10px;
  line-height: 30px;
  font-size: 11pt;
}
img.sign-in-image {
  border: none;
  max-height: 40px;
  max-width: 200px;
  width: auto;
  height: auto;
}
.login-box {
  width: 40%;
  display: table-cell;
  box-shadow: 12px 0 15px -15px rgba(0,0,0,0.4);
  padding: 15px;
}
.rtl .login-box {
  box-shadow: -12px 0 15px -15px rgba(0,0,0,0.4);
}
.flush-right {
  text-align: right;
}
.flush-left {
  text-align: left;
}
.sidebar {
  margin-bottom: 20px;
  margin-left: 20px;
  width: 215px;
}
.rtl .sidebar {
  margin-left: 0;
  margin-right: 20px;
}
.sidebar .content {
  padding: 10px;
  border: 1px solid #C8DDFA;
  background: #F7FBFE;
}
.sidebar .content:empty {
  display: none;
}
.sidebar section .header {
  font-weight: bold;
  margin-bottom: 0.3em;
}
.sidebar section + section {
  margin-top: 15px;
}
.search-form {
  padding-top: 12px;
}
.searchbar .search,
.search-form .search {
  display: inline-block;
  width: 400px;
  border-radius: 5px;
  border: 1px solid #ccc;
  padding: 5px 10px;
  box-shadow: inset 0 1px 1px rgba(0,0,0,.075);
}
.searchbar .search {
  width: 100%;
  box-sizing: border-box;
  margin-bottom: 10px;
}
.bleed {
  margin: 0 !important;
  padding: 0 !important;
}
.row {
}
.span4 {
  display: inline-block;
  width: 29.5%;
  margin: 0 1%;
  vertical-align: top;
}
.span8 {
  display: inline-block;
  width: 66.0%;
  margin: 0 1%;
  vertical-align: top;
}
.truncate {
  display: inline-block;
  width: auto;
  max-width: 100%;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
  vertical-align: bottom;
}
.image-hover a.action-button:hover,
.image-hover a.action-button {
  color: initial !important;
  text-decoration: none;
}
table.custom-data {
  margin-top: 10px;
}
table.custom-data th {
  width: 25%;
}
table.custom-data th {
  background-color: #F4FAFF;
  padding: 3px 8px;
}
table .headline,
table.custom-data .headline {
  border-bottom: 2px solid #ddd;
  border-bottom: 2px solid rgba(0,0,0,0.15);
  font-weight: bold;
  background-color: white;
}
#ticketInfo h1 {
  padding-bottom: 10px;
  margin-bottom: 5px;
  border-bottom: 2px dotted rgba(0, 0, 0, 0.15);
}
#ticketInfo h1 small {
  font-weight: normal;
}
.thread-entry {
  margin-bottom: 15px;
}
.thread-entry.avatar {
  margin-left: 60px;
}
.thread-entry.response.avatar {
  margin-right: 60px;
  margin-left: 0;
}
.thread-entry > .avatar {
  margin-left: -60px;
  display: inline-block;
  width: 48px;
  height: auto;
  border-radius: 5px;
}
.thread-entry.response > .avatar {
  margin-left: initial;
  margin-right: -60px;
}
img.avatar {
  border-radius: inherit;
}
.avatar > img.avatar {
  width: 100%;
  height: auto;
}
.thread-entry .header {
  padding: 8px 0.9em;
  border: 1px solid #ccc;
  border-color: rgba(0,0,0,0.2);
  border-radius: 5px 5px 0 0;
}
.thread-entry.avatar .header:before {
  position: absolute;
  top: 7px;
  right: -8px;
  content: '';
  border-top: 8px solid transparent;
  border-bottom: 8px solid transparent;
  border-left: 8px solid #b0b0b0;
  display: inline-block;
}
.thread-entry.avatar .header:after {
  position: absolute;
  top: 7px;
  right: -8px;
  content: '';
  border-top: 7px solid transparent;
  border-bottom: 7px solid transparent;
  display: inline-block;
  margin-top: 1px;
}
.thread-entry.avatar .header {
  position: relative;
}
.thread-entry.response .header {
  background: #dddddd;
}
.thread-entry.avatar.response .header:after {
  border-left: 7px solid #dddddd;
  margin-right: 1px;
}
.thread-entry.message .header {
  background: #C3D9FF;
}
.thread-entry.avatar.message .header:before {
  top: 7px;
  left: -8px;
  right: initial;
  border-left: none;
  border-right: 8px solid #CCC;
}
.thread-entry.avatar.message .header:before {
  border-right-color: #9cadcc;
}
.thread-entry.avatar.message .header:after {
  top: 7px;
  left: -8px;
  right: initial;
  border-left: none;
  border-right: 7px solid #c3d9ff;
  margin-left: 1px;
}
.thread-entry .header .title {
  max-width: 500px;
  vertical-align: bottom;
  display: inline-block;
  margin-left: 15px;
}
.thread-entry .thread-body {
  border: 1px solid #ddd;
  border-top: none;
  border-bottom: 2px solid #aaa;
  border-radius: 0 0 5px 5px;
}
.thread-body .attachments {
  background-color: #f4faff;
  margin: 0 -0.9em;
  position: relative;
  top: 0.9em;
  padding: 0.3em 0.9em;
  border-top: 1px dotted #ccc;
  border-top-color: rgba(0,0,0,0.2);
  border-radius: 0 0 6px 6px;
}
.thread-body .attachments .filesize {
  margin-left: 0.5em;
}
.thread-body .attachments a,
.thread-body .attachments a:hover {
  text-decoration: none;
}
.thread-body .attachment-info {
  margin-right: 10px;
  display: inline-block;
  width: 48%;
}
.thread-body .attachment-info .filename {
  max-width: 80%;
  max-width: calc(100% - 70px);
}
.label {
  font-size: 11px;
  padding: 1px 4px;
  -webkit-border-radius: 3px;
  -moz-border-radius: 3px;
  border-radius: 3px;
  font-weight: bold;
  line-height: 14px;
  color: #ffffff;
  vertical-align: baseline;
  white-space: nowrap;
  text-shadow: 0 -1px 0 rgba(0, 0, 0, 0.25);
  background-color: #999999;
}
.label-bare {
  background-color: transparent;
  background-color: rgba(0,0,0,0);
  border: 1px solid #999999;
  color: #999999;
  text-shadow: none;
}
.thread-event {
  padding: 0px 2px 15px;
  margin-left: 60px;
}
.type-icon {
  border-radius: 8px;
  background-color: #f4f4f4;
  padding: 4px 6px;
  margin-right: 5px;
  text-align: center;
  display: inline-block;
  font-size: 1.1em;
  border: 1px solid #eee;
  vertical-align: top;
}
.type-icon.dark {
  border-color: #666;
  background-color: #949494;
}
.thread-event img.avatar {
  vertical-align: middle;
  border-radius: 3px;
  width: auto;
  max-height: 24px;
  margin: -3px 3px 0;
}
.thread-event .description {
  margin-left: -30px;
  padding-top: 6px;
  padding-left: 30px;
  display: inline-block;
  width: 642px;
  width: calc(100% - 95px);
  line-height: 1.4em;
}
.thread-event .type-icon {
  position: relative;
}
.thread-event .type-icon::after {
  content: "";
  border: 16px solid white;
  position: absolute;
  top: -3px;
  bottom: 0;
  left: -3px;
  right: 0;
  z-index: -1;
}
.thread-entry::after {
  content: "";
  border-bottom: 2px solid white;
  display: block;
}
.thread-entry::before {
  content: "";
  display: block;
  border-top: 2px solid white;
}
#ticketThread::before {
  border-left: 2px dotted #ddd;
  border-bottom-color: rgba(0,0,0,0.1);
  position: absolute;
  margin-left: 74px;
  z-index: -1;
  content: "";
  top: 0;
  bottom: 0;
  right: 0;
  left: 0;
}
#ticketThread {
  z-index: 0;
  position: relative;
  border-bottom: 2px solid #ddd;
  border-bottom-color: rgba(0,0,0,0.1);
}
.freetext-files {
  padding: 10px;
  margin-top: 10px;
  border: 1px dotted #ddd;
  border-radius: 4px;
  background-color: #f5f5f5;
}
.freetext-files .file {
  margin-right: 10px;
  display: inline-block;
  width: 48%;
  padding-top: 0.2em;
}
.freetext-files .title {
  font-weight: bold;
  margin-bottom: 0.3em;
  font-size: 1.1em;
}
/* ====== TICKET STATUS COLORS ====== */
a.tickets-action[href="#statuses"] {
  display: inline-block;
  padding: 3px 10px;
  border-radius: 4px;
  font-weight: bold;
  color: #fff !important;
}
.status-badge-open {
  background-color: #1a6fc4 !important;
  color: #ffffff !important;
  padding: 3px 10px;
  border-radius: 4px;
  font-weight: bold;
  display: inline-block;
}
.status-badge-inprogress {
  background-color: #e65c00 !important;
  color: #ffffff !important;
  padding: 3px 10px;
  border-radius: 4px;
  font-weight: bold;
  display: inline-block;
}
.status-badge-resolved {
  background-color: #2e7d32 !important;
  color: #ffffff !important;
  padding: 3px 10px;
  border-radius: 4px;
  font-weight: bold;
  display: inline-block;
}
.status-badge-closed {
  background-color: #616161 !important;
  color: #ffffff !important;
  padding: 3px 10px;
  border-radius: 4px;
  font-weight: bold;
  display: inline-block;
}

/* ============================================================
   RESPONSIVE STYLES
   All media queries are additive — nothing above is removed.
   Breakpoints: tablet ≤768px, mobile ≤480px
   ============================================================ */

/* --- Tablet & below (≤768px) --- */
@media screen and (max-width: 768px) {

  /* Container: fluid, no fixed 840px */
  #container {
    width: 100%;
    box-shadow: none;
    -moz-box-shadow: none;
    -webkit-box-shadow: none;
  }

  /* Header: allow logo to shrink */
  #header {
    height: auto;
    min-height: 60px;
    padding: 10px 15px;
    display: flex;
    align-items: center;
    flex-wrap: wrap;
  }

  #header p {
    width: 100%;
  }

  #header #logo img {
    max-width: 220px;
    max-height: 50px;
  }

  /* Nav: allow wrapping, increase tap target height */
  #nav {
    margin: 0 10px;
    height: auto;
    white-space: normal;
    padding: 4px 8px;
    display: flex;
    flex-wrap: wrap;
    gap: 2px;
  }

  #nav li {
    display: inline-block;
  }

  #nav li a {
    height: 32px;
    line-height: 32px;
    margin-left: 4px;
    margin-bottom: 2px;
    font-size: 13px;
  }

  /* Content area */
  #content {
    margin: 0 10px;
    padding: 15px 0;
    min-height: 200px;
  }

  /* Main content width: fluid */
  .main-content {
    width: 100%;
  }

  /* Landing page buttons: stack and go full-width */
  #landing_page #new_ticket,
  #landing_page #check_status {
    width: 100%;
    box-sizing: border-box;
    padding-left: 75px;
    display: block;
    margin-top: 20px;
  }

  /* Sidebar: move below main content, full width */
  .sidebar {
    width: 100%;
    margin-left: 0;
    margin-right: 0;
    box-sizing: border-box;
  }

  .rtl .sidebar {
    margin-left: 0;
    margin-right: 0;
  }

  /* span grid: go 2-up on tablet */
  .span4 {
    width: 47%;
    margin: 0 1%;
  }

  .span8 {
    width: 97%;
    margin: 0 1%;
  }

  /* Search bars: full width */
  .search-form .search {
    width: 100%;
    box-sizing: border-box;
  }

  /* KB search inputs: stack */
  #kb-search #query,
  #kb-search #cid {
    width: 100%;
    float: none;
    display: block;
    margin-right: 0;
    margin-bottom: 8px;
  }

  #kb-search #topic-id {
    width: 100%;
    float: none;
    display: block;
  }

  #kb-search #searchSubmit {
    float: none;
    display: block;
    margin-top: 6px;
    position: static;
  }

  /* Featured categories: go full width at tablet */
  .featured-category {
    width: 100%;
    display: block;
  }

  /* Ticket form: fix textarea overflow */
  #ticketForm td textarea,
  #clientLogin td textarea,
  #ticketForm div textarea,
  #clientLogin div textarea {
    width: 100%;
    box-sizing: border-box;
  }

  /* Ticket table: enable horizontal scroll */
  #ticketTable {
    display: block;
    overflow-x: auto;
    -webkit-overflow-scrolling: touch;
    width: 100%;
  }

  /* Reply textarea */
  #reply textarea {
    width: 100% !important;
    box-sizing: border-box;
  }

  #reply > table {
    width: 100%;
  }

  /* Login box: full width */
  .login-box {
    width: 100%;
    display: block;
    box-shadow: none;
    padding: 10px 0;
  }

  /* clientLogin: no background image on small screens */
  #clientLogin {
    background-image: none;
    padding: 15px;
  }

  #clientLogin .instructions {
    display: block;
    padding-left: 0;
    padding-right: 0;
  }

  /* Thread entries: reduce avatar margin so they don't push content off screen */
  .thread-entry.avatar {
    margin-left: 30px;
  }

  .thread-entry.response.avatar {
    margin-right: 30px;
  }

  .thread-entry > .avatar {
    margin-left: -30px;
    width: 24px;
  }

  .thread-entry.response > .avatar {
    margin-right: -30px;
  }

  .thread-entry .header .title {
    max-width: 85%;
  }

  /* Thread events */
  .thread-event {
    margin-left: 30px;
  }

  #ticketThread::before {
    margin-left: 44px;
  }

  /* Attachment info: go full width */
  .thread-body .attachment-info {
    width: 100%;
    display: block;
  }

  /* Freetext files: go full width */
  .freetext-files .file {
    width: 100%;
    display: block;
    margin-right: 0;
  }

  /* Alert banners: auto height on small screens */
  #msg_notice,
  #msg_warning,
  .warning-banner,
  #msg_error {
    height: auto;
    line-height: 1.4;
    padding: 8px 10px 8px 36px;
  }

  /* Buttons: easier to tap */
  .button {
    padding: 8px 16px;
    font-size: 15px;
  }

  input[type="submit"],
  input[type="button"],
  input[type="reset"] {
    min-height: 36px;
  }
}

/* --- Mobile (≤480px) --- */
@media screen and (max-width: 480px) {

  body {
    font-size: 15px;
  }

  /* Header: compact */
  #header {
    padding: 8px 10px;
    min-height: 50px;
  }

  #header #logo img {
    max-width: 160px;
    max-height: 40px;
  }

  /* Nav: scrollable row, larger tap targets */
  #nav {
    margin: 0;
    padding: 4px 6px;
    overflow-x: auto;
    -webkit-overflow-scrolling: touch;
    display: flex;
    flex-wrap: nowrap;
    gap: 4px;
  }

  #nav li {
    display: inline-block;
    flex-shrink: 0;
  }

  #nav li a {
    height: 38px;
    line-height: 38px;
    padding: 0 12px 0 34px;
    margin-left: 0;
    font-size: 13px;
    white-space: nowrap;
  }

  /* Content */
  #content {
    margin: 0 8px;
    padding: 12px 0;
    min-height: 150px;
  }

  /* Headings scale down */
  h1 {
    font-size: 18px;
  }

  h2, .subject {
    font-size: 15px;
  }

  /* span grid: full width on mobile */
  .span4,
  .span8 {
    width: 98%;
    margin: 0 1%;
    display: block;
  }

  /* Landing page buttons */
  #landing_page #new_ticket,
  #landing_page #check_status {
    padding-left: 50px;
    background-size: 36px auto;
  }

  /* Ticket form table: force single-column layout */
  #ticketForm > table,
  #ticketForm > table tbody,
  #ticketForm > table tr,
  #ticketForm > table td {
    display: block;
    width: 100% !important;
    box-sizing: border-box;
  }

  #ticketForm > table td {
    padding: 4px 0;
  }

  /* All form inputs: full width */
  #ticketForm div input[type=text],
  #ticketForm div input[type=email],
  #ticketForm div input[type=tel],
  #ticketForm div input[type=password],
  #clientLogin div input[type=text],
  #clientLogin div input[type=email],
  #clientLogin div input[type=password],
  #clientLogin input[type=text],
  #clientLogin input[type=password] {
    width: 100%;
    box-sizing: border-box;
    padding: 8px;
    font-size: 16px; /* prevents iOS zoom on focus */
  }

  #ticketForm div select,
  #clientLogin div select {
    width: 100%;
    float: none;
    display: block;
    box-sizing: border-box;
    padding: 8px;
    font-size: 16px;
  }

  /* Textarea */
  #ticketForm td textarea,
  #clientLogin td textarea,
  #ticketForm div textarea,
  #clientLogin div textarea,
  #reply textarea {
    width: 100% !important;
    box-sizing: border-box;
    font-size: 16px;
  }

  /* Thread: remove avatar offset completely on tiny screens */
  .thread-entry.avatar {
    margin-left: 0;
  }

  .thread-entry.response.avatar {
    margin-right: 0;
  }

  .thread-entry > .avatar {
    display: none;
  }

  .thread-entry.response > .avatar {
    display: none;
  }

  .thread-event {
    margin-left: 0;
  }

  #ticketThread::before {
    display: none;
  }

  .thread-entry .header .title {
    max-width: 100%;
    margin-left: 0;
    display: block;
  }

  /* infoTable: stack label/value pairs */
  .infoTable,
  .infoTable tbody,
  .infoTable tr,
  .infoTable th,
  .infoTable td {
    display: block;
    width: 100%;
    box-sizing: border-box;
  }

  .infoTable th {
    font-weight: bold;
    padding-top: 8px;
    padding-bottom: 2px;
  }

  .infoTable td {
    padding-bottom: 8px;
    border-top: none;
  }

  /* Custom data table: same stacking */
  table.custom-data,
  table.custom-data tbody,
  table.custom-data tr,
  table.custom-data th,
  table.custom-data td {
    display: block;
    width: 100%;
    box-sizing: border-box;
  }

  table.custom-data th {
    width: 100%;
    font-weight: bold;
    padding-top: 8px;
  }

  /* KB search */
  #kb-search #query,
  #kb-search #cid,
  #kb-search #topic-id,
  #kb-search #searchSubmit {
    width: 100%;
    float: none;
    display: block;
    margin-right: 0;
    margin-bottom: 8px;
    position: static;
    box-sizing: border-box;
  }

  /* Action buttons: larger tap area */
  .action-button {
    padding: 4px 10px;
    font-size: 13px;
    line-height: 24px;
  }

  /* Submit buttons */
  input[type="submit"],
  input[type="button"],
  input[type="reset"],
  .button {
    width: 100%;
    max-width: 100%;
    box-sizing: border-box;
    padding: 10px;
    font-size: 16px;
    text-align: center;
  }

  #clientLogin input[type=submit] {
    width: auto;
    padding: 8px 20px;
  }

  /* Pagination: wrap nicely */
  #pagination li a,
  #pagination .active,
  #pagination .previousOff,
  #pagination .nextOff {
    padding: 6px 10px;
    font-size: 13px;
  }

  /* Footer */
  #footer {
    padding: 10px;
    font-size: 12px;
  }
}